Q: “Do you provide towels and/or robes?”
A: Yes. Every private hot tub room includes two towels (additional towels available upon request), shampoo, conditioner and shower gel. We also provide robes, slippers and a tote bag for guests that are scheduled for a massage, spa treatment and/or facial following the hot tub.
Q: “Can I bring food and/or drinks into the private hot tub room?”
A: Alcohol is strictly prohibited on the premises, which is a City of Palo Alto ordinance. Glass is also prohibited in the hot tub rooms. Food is strongly discouraged. Beverages, such as water, juice or tea, are allowed provided they are not in glass containers. For more about our policies, click here.
Q: “Why can’t I use a hot tub room after a massage, spa treatment or facial?”
A: The products used during body and facial treatments, such as massage oil or spa products, compromise the water quality in the hot tubs and cold plunges, and can damage the filtration systems. Even showering thoroughly may not completely remove all of the oil or product. In consideration of all of our guests, we do not allow use of the private hot tub rooms after a massage, spa treatment and/or facial.
Q: “Where are you located?”
A: We are in the heart of downtown Palo Alto, four blocks south of University Avenue on the corner of High Street and Channing Avenue. We are within a short walk of the University Avenue Caltrain station. For more detailed directions, click here.
Q: “Is there parking at your location?”
A: Parking is available in the Watercourse Way lot adjacent to our building on Channing Avenue, or there is street parking. Please be aware that there is a two-hour limit for street parking Monday through Friday between 8 a.m. and 5:30 p.m.
Q: “Can I shower at your facility before or after my massage, spa treatment or facial?”
A: Yes. We have several private shower rooms here at Watercourse Way that are first come/first serve and can be used before or after a treatment. Simply inform your therapist or a member of our front desk staff that you would like to shower after your treatment, and we will provide you with a robe and slippers for a comfortable transition from your treatment room to the private shower.
Q: “Am I able to make a reservation online?”
A: We currently only accept reservations in person or by phone. Please visit us at the spa or call us at (650) 462-2000 and allow us to give you our undivided, personalized attention.
Q: “Can I purchase a gift certificate for a specific service?”
A: All of our digital gift certificates and classic gift cards are sold at a specified dollar amount rather than for a specific service. This is done in the event that a service is discontinued or undergoes a price adjustment. To purchase a gift card online, click here.
Q: “What is the temperature in the hot tub and/or cold plunge?”
A: The temperature in the hot tub and/or cold plunge can vary by several degrees, but the average temperature of the hot tub is approximately 103 degrees Fahrenheit and the average temperature of the cold plunge is approximately 54 degrees Fahrenheit.
Q: “Do you have a waiting room or lounge area?”
A: We currently do not have a specified waiting room or lounge, though we are constructing one that we expect to be completed by the summer of 2019. There are several convenient benches in our lobby, in our upstairs and north wing massage/spa areas, in our main hallways, and even outside (when the weather is nice). These benches are a comfortable way to temporarily wait before or after a treatment or hot tub appointment.
Q: “I’m pregnant. Can I use the hot tub rooms and/or receive spa treatments?”
A: Always check with your doctor prior to receiving a body treatment. Hot tub use is strongly discouraged by most physicians. Spa treatments are not available for pregnant guests due to the potential use of aromatherapy oils and other body products. We offer one hour or 90-minute prenatal massages, providing comfort during any stage of your pregnancy.