Reservations can be made by phone for any of our services by calling (650) 462-2000. You can also book 60-minute personal care services such as Massage or Facials online here.
We accept cash, Visa, Mastercard, American Express and Discover. SpaFinder and SpaWish gift cards can be used for any service that is not already discounted. We will only accept checks from clients who have a history of five or more visits.
For first-time Hot Tub reservations we charge a non-refundable deposit for the cost of one person, which will be used toward the total cost of the room once you arrive for your scheduled appointment. Should you cancel in advance of the 12-hour required notice, the deposit will remain on file for you for future use. The deposit policy only applies to first-time reservations. More information about the policy can be found here.
Private Hot Tub rooms, Massage appointments, Facials and Spa Treatments can be reserved in person or by phone with a credit card held confidentially on file, or participation in our discount card program. We do not process any payments until you arrive for your service unless you are a first-time guest of our Hot Tub rooms (see above).
While there are often same-day appointments available, we would recommend as much notice as possible to book all weekend appointments, spa packages and groups.
Senior Citizens 65+ 10% off any service unless already discounted.
Children under 12 are half price for Hot Tub rooms. Children over 12 are full price for Hot Tub rooms. All persons under 18 must be accompanied by an adult.
Hours of Operation:
Sunday through Thursday 8 a.m. – 11:30 p.m.
Friday and Saturday 8 a.m. – 12:30 a.m.
We require a 12-hour notification to change or cancel a hot tub reservation, 24 hours to change or cancel single massage appointments, 48 hours to change or cancel Couples Massage, Facials or Spa Treatments, and 72 hours to change or cancel group bookings and spa packages.
If you cancel within this time we will try to fill your appointment, but if we cannot then we will charge you half the cost of the missed appointment/service. If you have paid in advance and we are able to fill your appointment then we will put a credit on file for you at Watercourse Way. There are no cash or credit card refunds.
Cancellations are only accepted by phone, not by text or email.
Cancellations must be done by phone only. Please do not e-mail or text requesting to cancel your reservation, it will not be accepted. To cancel a reservation call 650) 462-2000 during regular business hours.
There are no refunds or exchanges on returned items. For full store credit, items must be unused and in new condition.
Item (s) must be returned within 30 days of purchase. No special orders may be returned for store credit.
Credit issued is Watercourse Way credit only.
Persons under 18 must be accompanied by an adult.
Glass is absolutely prohibited in Hot Tub rooms, and food is strongly discouraged.
The City of Palo Alto prohibits alcohol on our premises. To ensure the safety of our customers and to remain in compliance with this ordinance all bags are subject to being inspected. If any customer does not want their bag inspected we reserve the right to refuse service.
No smoking on premises.
Wear swimsuits at your own risk while using our hot tubs and/or cold plunges. We are not responsible if swimsuit fabrics react to the chemicals we use. Fading, discoloration or damage may occur.
Watercourse Way is not responsible for lost or stolen items.
If you are pregnant or have any health concerns, please consult your health care provider before using the hot tub rooms. Prenatal massages must be requested at the time of booking to accommodate pregnant clients.
Please let us know of any special needs when booking your appointments. Treatments can be requested for the ground floor to avoid using stairs.
Watercourse Way uses aromatherapy oils and other oils which may cause skin or adverse reactions for certain individuals. There may be the possibility of exposure to nuts on the premises. Please alert staff to any allergy concerns when booking your appointment.
SpaFinder gift cards
SpaFinder gift cards can be used toward any full-priced service. They can not be used toward discounted services, such as the monthly spa specials and combination packages. They can not be used to purchase products.
Watercourse Way gift cards
Watercourse Way gift cards can be used toward any service or product. They can also be used toward discounted services, such as the monthly spa specials and combination packages. “Classic” Gift Cards (non-digital) are treated similar to cash and are unretrievable if lost. Gift Cards and Digital Certificates are non-refundable.
We have a Hot Tub Notice, a Facial Notice, and a general Release and Waiver that can be read and signed on our website or you can arrive a few minutes early for your appointment to read and sign in our lobby on iPads.
These signatures are then attached to your customer record and will not have to be signed again.
Here at Watercourse Way, we would like to openly inform you of our policies, as well as the risks and benefits involved with our services. The Release and Waiver outlines the responsibilities we ask of each client and is to be signed by all interested in using our facility. Additionally, if using the hot tubs or receiving a facial treatment, please read over and sign the respective notices to acknowledge receiving the information therein. Parental authorization for children under the age of 18 will need to be completed by a parent or guardian. Failure to adhere to our policies will result in loss of appointment. Please feel free to contact us with any questions or concerns regarding our system.
In our efforts to provide the cleanest water for our clients, we use an on-site saline generating system which creates the purest form of chlorine from salt, right here at Watercourse Way.