Policies

Reservations

All packages marked with * are priced with the package reservation starting no later than 5:30 p.m. There is an increase in cost for packages with a start time after 5:30 p.m. and for any substitutions.

Reservations can be made by phone for any of our services by calling (650) 462-2000

We accept cash, Visa, Mastercard, American Express and Discover. SpaFinder and SpaWish gift cards can be used for any service that is not already discounted. We will only accept checks from clients who have a history of five or more visits.

Private Hot Tub rooms, Massage appointments, Facials and Spa Treatments can be reserved in person or by phone with a credit card held confidentially on file, or participation in our discount card program. We do not process any payments until you arrive for your service.

 

While there are often same-day appointments available, we would recommend as much notice as possible to book all weekend appointments, spa packages and groups.

 

Pricing Discounts

Senior Citizens 65+  10% off any service unless already discounted.

Children under 7 are free for Hot Tub rooms and children 7-15 are half price. All persons under 18 must be accompanied by an adult.

 

Hours of Operation:

Sunday – Thursday: 8 a.m. – 11:30 p.m.

Friday and Saturday: 8 a.m. – 12:30 a.m.

 

Cancellation Policies

We require a 12-hour notification to change or cancel a hot tub reservation, 24 hours to change or cancel single massage appointments, 48 hours to change or cancel Couples Massage, Facials or Spa Treatments, and 72 hours to change or cancel group bookings and spa packages.

If you cancel within this time we will try to fill your appointment, but if we cannot then we will charge you half the cost of the missed appointment/service. If you have paid in advance and we are able to fill your appointment then we will put a credit on file for you at Watercourse Way. There are no cash or credit card refunds.

 

General Policies

Persons under 18 must be accompanied by an adult.

Glass is absolutely prohibited in Hot Tub rooms, and food is strongly discouraged.

The City of Palo Alto prohibits alcohol on our premises. To ensure the safety of our customers and to remain in compliance with this ordinance all bags are subject to being inspected. If any customer does not want their bag inspected we reserve the right to refuse service.

No smoking on premises.

Thank you for your cooperation.

If you are pregnant or have any health concerns, please consult your health care provider before using the hot tub rooms.

We have handicap-accessible rooms for hot tubs, massage, skin care and spa treatments. Please let us know of any special needs when booking your appointments.

 

Waivers

We have a Hot Tub Notice, a Facial Notice, and a general Release and Waiver that can be read and signed on our website or you can arrive a few minutes early for your appointment to read and sign in our lobby on iPads.

These signatures are then attached to your customer record and will not have to be signed again.

 

Here at Watercourse Way, we would like to openly inform you of our policies, as well as the risks and benefits involved with our services. The Release and Waiver outlines the responsibilities we ask of each client and is to be signed by all interested in using our facility. Additionally, if using the hot tubs or receiving a facial treatment, please read over and sign the respective notices to acknowledge receiving the information therein. Parental authorization for children under the age of 18 will need to be completed by a parent or guardian. Failure to adhere to our policies will result in loss of appointment. Please feel free to contact us with any questions or concerns regarding our system.

 

Water Quality

In our efforts to provide the cleanest water for our clients, we use an on-site saline generating system which creates the purest form of chlorine from salt, right here at Watercourse Way.

Visit Watercourse Way

165 Channing Avenue
Palo Alto, CA 94301
Phone (650) 462-2000