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Reservations can be made by phone for any of our services by calling (650) 462-2000. You can also book 60-minute personal care services such as Massage or Facials online here.

We accept cash, Visa, Mastercard, American Express and Discover. SpaFinder and SpaWish gift cards can be used for any service that is not already discounted. We will only accept checks from clients who have a history of five or more visits.

Private Hot Tub rooms, Massage appointments, Facials and Spa Treatments can be reserved in person or by phone with a credit card held confidentially on file. We do not process any payments until you arrive for your service.

While there are sometimes same-day appointments available, we would recommend planning in advance when scheduling with us as we can often be booked fairly far in advance, depending on the service.

Pricing Discounts

Senior Citizens 65+  10% off any service unless already discounted.

Children under 12 are half price for Hot Tub rooms. Children over 12 are full price for Hot Tub rooms. All persons under 18 must be accompanied by an adult.

Hours of Operation:

Sunday through Thursday 8 a.m. – 11:30 p.m.
Friday and Saturday 8 a.m. – 12:30 a.m.

Cancellation Policies

We require a 24-hour notification to change or cancel a hot tub reservation or massage appointment, 48 hours to change or cancel Couples Massage, Facials or Spa Treatments and 72 hours to change or cancel group bookings (four or more) and spa packages.

If you cancel within this time we will try to fill your appointment with another client, but if we cannot or if you simply do not show up for your scheduled reservation we will charge you half the cost of the missed appointment/service (or the cost for one person if the cancellation is a hot tub room). If you have paid in advance and we are able to fill your appointment then we will put a credit on file for you at Watercourse Way. There are no cash or credit card refunds.

Please note that often 90-minute services can not be changed to 60-minute services once the appointment has been set. If you want to change a 90-minute service to a 60-minute service you may need to cancel your original reservation and reschedule to a different day or time.

Cancellations are only accepted by phone, not by text or email.

Important note: If requested, you will receive text or email correspondence confirming your reservation. However, text and/or email confirmations are a courtesy reminder only. Should you not receive text or email confirmation from us, this does not mean you will not be charged a late cancellation fee if you miss your appointment. We ask all clients to please keep a responsible calendar note of your reservation, and should you need to cancel, do so at least 24 hours in advance (depending on service) – regardless of whether or not you have received a text or email confirmation or reminder for your appointment. Not receiving a text or email confirmation from us does not absolve you from late cancellation or no show fees once you make a reservation with us.

Cancellations must be done by phone only. Please do not e-mail or text requesting to cancel your reservation, it will not be accepted.

To cancel a reservation call 650) 462-2000 during regular business hours.

Watercourse Return Policy

For full store credit, items must be unused and in new condition. Item (s) must be returned within 30 days of purchase. No special orders may be returned for store credit.

Credit issued is Watercourse Way credit only. We do not offer cash or credit card refunds for returned items. Store credit can be used towards any service or merchandise and has no expiration date.

General Policies

Persons under 18 must be accompanied by an adult. Children that are not yet out of diapers are not allowed to be in the hot tubs.

Glass is absolutely prohibited in Hot Tub rooms, and food is strongly discouraged.

The City of Palo Alto prohibits alcohol on our premises. To ensure the safety of our customers and to remain in compliance with this ordinance all bags are subject to being inspected. If any customer does not want their bag inspected, we reserve the right to refuse service.

No smoking is allowed anywhere on the premises per Palo Alto municipal code 9.14 and California State Law. This includes (but is not limited to) tobacco, cigarettes, marijuana and vaping.

Wear swimsuits at your own risk while using our hot tubs and/or cold plunges. We are not responsible if swimsuit fabrics react to the chemicals we use. Fading, discoloration or damage may occur.

Watercourse Way is not responsible for lost or stolen items.

Should damage or theft be found in your room or following your service you may be charged the cost of repair or replacement.

If you are pregnant or have any health concerns, please consult your health care provider before using the hot tub rooms. Prenatal massages must be requested at the time of booking to accommodate pregnant clients.

Please let us know of any special needs when booking your appointments. Treatments can be requested for the ground floor to avoid using stairs.

Watercourse Way uses aromatherapy oils and other oils which may cause skin or adverse reactions for certain individuals. There may be the possibility of exposure to nuts on the premises. Please alert staff to any allergy concerns when booking your appointment.

SpaFinder and SpaWeek gift cards and certificates

SpaFinder and SpaWeek gift cards and gift certificates are accepted and can be used toward any service. Discounts and sale prices are not applicable when using SpaFinder or SpaWeek gift certificates or gift cards. This includes our monthly spa specials, hot tub massage combination packages and any other discounted service or product. When using SpaFinder or SpaWeek gift certificates or gift cards as payment, services and products are charged at the full, regular rate. SpaFinder and SpaWeek gift certificates and gift cards can not be used for gratuities and are not redeemable for cash.

Watercourse Way gift cards

Watercourse Way gift cards can be used toward any service or product. They can also be used toward discounted services, such as the monthly spa specials and combination packages. “Classic” Gift Cards (non-digital) are treated similar to cash and are unretrievable if lost. Gift Cards and Digital Certificates are non-refundable.


We have a Hot Tub Notice, a Facial Notice, and a general Release and Waiver that can be read and signed on our website or you can arrive a few minutes early for your appointment to read and sign in our lobby on iPads.

These signatures are then attached to your customer record and will not have to be signed again.

Here at Watercourse Way, we would like to openly inform you of our policies, as well as the risks and benefits involved with our services. The Release and Waiver outlines the responsibilities we ask of each client and is to be signed by all interested in using our facility. Additionally, if using the hot tubs or receiving a facial treatment, please read over and sign the respective notices to acknowledge receiving the information therein. Parental authorization for children under the age of 18 will need to be completed by a parent or guardian. Failure to adhere to our policies will result in loss of appointment. Please feel free to contact us with any questions or concerns regarding our system.

Water Quality

In our efforts to provide the cleanest water for our clients, we use an on-site saline generating system which creates the purest form of chlorine from salt, right here at Watercourse Way.

Visit Watercourse Way

165 Channing Avenue
Palo Alto, CA 94301
Phone (650) 462-2000

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